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(a) We offer refunds, repairs and replacements by the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
(b) Any benefits set out in this Policy may apply in addition to 10 consumers’ rights under
the Australian Consumer Law.
(c) Before making a purchase. please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
- Australian Consumer Law
(a) Under the Australian Consumer Law:
(b) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled
(A) to cancel your service contract with us; and
(B) to a refund for the unused portion, or compensation for its reduced value.
(C) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or service does not amount to a major failure, you are entitled to have the failure:e rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
You may receive your refund in one of the following two ways:
A refund of the item purchase price, made in the original form of payment OR
A store credit – for the item purchase price.
(b) We offer refunds, repairs, and replacements by the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protocol consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees that it provides. If there is an inco11sistency between this Policy and the Australian Consumer Law, the Australian Consumer Lawwill prevails.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website or the Australian Competition and Consumer Commission.
(o) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled 10 a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purch&sed from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
- Cancellation and Change of Mind
(a) We do not otter any refund if you change your mind, or find the same product or service cheaper elsewhere.
- Products Damaged During Delivery
(a) If the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(ii) Any damaged product must be “returned in the condition in which it was received, together with any packaging and other items which you receive<! with the damaged product.
(b)We will arrange to repair or collect the damaged product and replace it with an equivalent product. or to refund it, provided that you have contacted us within 3 days from the date of receiving the product.
Please remember that the clothing is made just for you according to your selected size from our chart and your favourite fabric and colour. As such, if we feel you have made a ‘buy-many-keep-one’ purchase, we will decline the application for a refund.
Note, we understand that you may want the perfect fit and so we do accept orders with your own measurements. However, custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and length). That means no one else will be able to wear the item once it’s made. Because of this, we are unable to accept any returns on custom dresses. Any items custom-made to your measurements rather than to size on our size chart are final sales.
Clearance items are final sale and we cannot ship a different size or item back to you.
(a) Notwithstanding the other provisions of this Policy, we may refuse 10 provide a repair, replacement or refund for a product or service purchased by you if:
(i) You misused the said product in a way which caused the problem.
(ii) You knew or were made aware of the problem(s) with the product or service before you purchased it
(iii) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted
(iv) Any other exceptions that apply under the Australian Consumer Law.
- Shipping Costs for Returns
(a) If a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law. we shall bear any cost of shipping Iha said prOduct (the “Returned Product”) back to us, as well as any cost of shipping any replacement product 10 you.
(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returne<I Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage,
shipping or lransporta1ion costs for the Returned Product.
(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or, collection of the Returned Product, at our cost.
(d) If we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and 11 turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required t-0 pay the cits of any inspection, postage, shipping, transportation or collection of the Returned P’iatluct.
- Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 2-5 days of receipt.
- How to Return Products
(a) You can contact us at the end of this Policy to discuss a return using the information.
(b) Unless otherwise defined in our sole discretion. we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.
(d) You may be required to provide government-issued identification to quality for a refund, repair or replacement
- Contact Us
(a) If you wish to speak to us about this Policy, or about any refund, repairs or replacements, please contact us at: [email protected]